Nurluce Return Policy

1.Standard Product Return Policy

Return Conditions:

1. Quality Issues:
   • Products damaged during transportation or with manufacturing defects.
2. Not as Described:
   • Products that do not match the specifications, color, or size as described in the order.
3. Other Specific Circumstances:
   • Incorrect product shipped or other obvious errors.

Return Process:

1. Customers must contact our customer service department to initiate a return within [specified timeframe, e.g., 7 days] of receiving the product.

2. Customers need to provide the order number, description of the issue, and relevant photos or evidence to support their claim.

3. Upon receiving and confirming the customer's return request, we will provide instructions on how to safely return the product.

Refund or Exchange:

1. Once the issue is confirmed:
   • Refund: Full or partial refund, including the product purchase amount and applicable shipping fees.
   • Exchange: Replacement with the same product or repair services, as appropriate.
2. Refunds will be processed promptly upon receiving and inspecting the returned product.

Non-Quality Issue Returns:

1. Returns not related to quality issues (such as personal preference changes or ordering mistakes) require customers to bear return shipping costs and possible repackaging fees.

2. Products must be unused and in their original packaging to be eligible for return.

Special Circumstances and Restrictions:

1. Certain products, especially custom or specialized items, may have limited return or exchange options due to their unique nature. Please review the detailed return policy on the product page before purchase.

Return Notification:

1. Upon successful return request approval, we will provide the return address and instructions.

2. To avoid delays, customers must return the product promptly as instructed and provide a tracking number for the return shipment.

2.Customized Product Return Policy

Definition:

Customized products are items made according to specific customer requirements or customization requests, typically including personalized designs, specific sizes, or colors.

Return Conditions:

1. Acceptable Return Situations:

   • Damaged during transportation.
   • Manufacturing defects.
   • Not made according to the customer's explicit requirements.

2. Non-Acceptable Returns:

   • Returns due to personal preferences or incorrect ordering (unless due to quality issues).

Return Process:

1. Upon receiving the product, customers should promptly inspect it for completeness and quality.

2. If any quality issues or defects are found, customers must contact our customer service department within [specified timeframe, e.g., 7 days] of receiving the product.

3. Customers need to provide the order number, description of the issue, and relevant photos or evidence to support their claim.

4. Once we receive and confirm the customer's return request, we will provide guidance on how to safely return the product.

Refund or Exchange:

1. If the product is confirmed to have quality issues or defects, customers may choose:
   • Refund: Full or partial refund, including the product purchase amount and applicable shipping fees.
   • Exchange: Offer a replacement of the same product or repair services, depending on the situation.
2. Refunds will be processed promptly upon receiving and inspecting the returned product.

Non-Quality Issue Returns:

1. Returns not related to quality issues (such as personal preferences or ordering mistakes) are generally not accepted.

2. In exceptional cases, we may consider such returns and may charge fees for re-making or handling.

3.Refund Policy

1. Refund Eligibility:

1.1 Quality Issues: We offer refunds for products that are damaged during transportation or have manufacturing defects.

1.2 Not as Described: Refunds are available for products that do not match the specifications, color, or size as described in the order.

1.3 Other Specific Circumstances: Refunds may also be issued for instances such as incorrect products shipped or other obvious errors.

2. Return Process:

2.1 Initiating a Refund:Customers must contact our customer service team to initiate a refund request within [specified timeframe, e.g., 7 days] of receiving the product.

2.2 Providing Information:Customers need to provide the order number, description of the issue, and relevant photos or evidence to support their claim.

2.3 Approval and Instructions:Upon approval of the refund request, we will provide instructions on how to return the product safely.

3. Refund Options:

3.1 Refund Method:Refunds will be issued via the original payment method used for the purchase.

3.2 Refund Amount:The refund amount will include the full product purchase amount and applicable shipping fees.

4. Non-Refundable Situations:

4.1 Non-Quality Issue Returns:Returns not related to quality issues (such as personal preference changes or ordering mistakes) are not eligible for refunds.

4.2 Used or Damaged Products:Products that are used, damaged by the customer, or not in their original packaging may not be eligible for a refund.

5. Special Circumstances:

5.1 Custom or Specialized Products:Certain products, especially custom-made or specialized items, may have limited or no refund options due to their unique nature. Customers are advised to review the product page for specific refund policy details.

Special Circumstances:

1. Certain customized products may have limitations on return or exchange options due to their unique nature. Any special terms or restrictions will be clearly communicated at the time of order confirmation.

Contact Information:

For any inquiries or issues related to returns, please contact our customer service team:

[contact Us ]- Click here to left message for us or E-mail Us  info@nurluce.com  service@nurluce.com